Book Your Maid ("us", "we", or "our") provides placement consultancy
services through our mobile application and website. Our refund policy
applies to payments made for our services.
Refunds are eligible under the following conditions:
If we fail to provide a suitable candidate for the requested position
within a reasonable time frame.
If the client cancels the contract before the commencement of services,
subject to certain conditions.
2. Refund Process
To request a refund, the client must contact us via email at
customer@bookyourmaid.com with the details of the refund request.
We will review the request and respond within a reasonable time frame.
If the refund request is approved, we will process the refund within 15
banking days. The refund will be made to the original method of
payment used for the transaction, excluding any applicable taxes such
as Goods and Services Tax (GST), which are non-refundable.
3. Conditions for Refunds
Refunds for cancellations made by the client before the commencement
of services will be subject to a deduction of administrative fees.
Refunds for cancellations made after the commencement of services will
be prorated based on the remaining duration of the contract.
Refunds will not be provided if the client terminates the contract due to
reasons beyond our control, such as changes in personal
circumstances or preferences.
Refunds will not be provided for services that have already been
rendered, including but not limited to candidate placements and
document verification.
4. Dispute Resolution
If the client is dissatisfied with the outcome of the refund request, they
may escalate the matter by contacting our customer support team. We
will strive to resolve any disputes or concerns in a fair and timely
manner.
5. Changes to the Refund Policy
We reserve the right to modify or update this refund policy at any time
without prior notice. Any changes to the policy will be effective
immediately upon posting on our website or mobile application.
Contact Us
If you have any questions about our refund policy, please contact us at
customer@bookyourmaid.com
