Frequently Asked Questions
Book Your Maid is a convenient app and website that connects clients with professional services including Jhadu Pocha (sweeping and mopping), Nanny, Nurse, Housekeeping, Maid, Elder Care, Chef, Security Guard, Babysitter, Patient Care, Baby Massage, Delivery Boy, Cook, Japa Maid (postnatal care), Driver, and Office Boy.
To book a service, simply download the Book Your Maid app from the App Store or Google Play Store, create an account, and follow the booking process. You can also visit our website, log in, and schedule a service.
Our platform offers a wide range of services, including:
All service providers undergo a thorough background check and training process to ensure they are trustworthy and skilled. We prioritize your safety and satisfaction.
If the assigned service provider is on leave or unavailable, we will provide a substitute to ensure your schedule is not disrupted. The substitute will be equally qualified and trained.
Payments are made in advance through the app or website. You can use various payment methods, including credit/debit cards, PayPal, or other available options. Payments are processed securely.
You can cancel or reschedule a booking through the app or website. Please provide at least 24 hours' notice to avoid any cancellation fees.
Your satisfaction is our priority. If you are not satisfied with the service, please contact our maintenance helpline at ____________________within 24 hours. We will address your concerns promptly.
Yes, we have a maintenance helpline for reporting issues or concerns related to our services. You can contact us during business hours at ________________
The agreement includes details about services, payment, work schedule, confidentiality, termination, disciplinary measures, and other relevant terms. You can view the full agreement in the app or on our website.
While we ensure that all service providers are reliable, we recommend securing valuable items. In case of any suspicion of theft or damage, notify us immediately, and we will cooperate with any investigation conducted by law enforcement authorities.
We value your feedback. You can provide feedback through the app, website, or by contacting our customer support. Your input helps us improve our services.
For further questions or assistance, please contact our customer support at Email________________/Phone Number ____________________.
